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Frequently asked questions

About Discovering Prague

 

 

WHO ARE YOU (THE MAIN ORGANIZER)?

My name is Filip Novak. I was born and grew up in Prague. I also lived in Brno, where I studied, and in England, where I worked. I’m the founder and owner of Prague Day Trips tour agency but have now dedicated myself full time to Discovering Prague.

You can have a look at my facebook and linkedIn

 

 

WHY DO YOU ORGANIZE ALL THESE TRIPS AND ACTIVITIES?

Because I like it! By doing that I can pursue my diverse interests and use my skills. It gives me a buzz when people have a good time at my events!

 

 

HOW LONG HAVE YOU BEEN DOING IT?

Discovering Prague was founded on meetup.com in August 2014 and I became its organizer in April 2015.

 

 

HOW OFTEN DO YOU ORGANIZE EVENTS?

At least once a week, often 2 or 3 times per week.

 

 

WHAT IS THE GENERAL PROFILE OF PEOPLE ATTENDING YOUR EVENTS? DO I NEED TO KNOW THE LOCAL LANGUAGE (CZECH)?

People attending our events are international and multi-cultural. We‘ve had participants from 62 countries of all continents and the list of nationalities is still growing! We use English as common language. Everyone is welcome regardless their nationality or creed. It is Discovering Prague’s culture to make everyone feel welcome and respected. Friendliness and community are important values for us!

 

 

IS DISCOVERING PRAGUE LEGALLY A BUSINESS OR A NON-PROFIT VOLUNTARY ORGANIZATION?

Discovering Prague is not a legal entity. However, I have a trade license (IČ) number 03861716 and as such pay taxes on all the proceedings from my events. Other people involved in the project invoice me. I also hold a tour operator licence which legally enables me to conduct tours longer than 24 hours. I have a valid Insolvency Insurance in place which guarantees 100% of your money back if a tour for whatever reason doesn’t go ahead.

Events

 

DO DISCOVERING PRAGUE TRIPS AND EVENTS TAKE PLACE ONLY IN PRAGUE?

While majority of our events take place in Prague and its close surroundings (Central Bohemian Region) we also organize excursions further afield in the Czech Republic and abroad. For example in the past we visited the Saxon Switzerland National Park in Germany and the Polish side of Jizerske Mountains.

 

 

HOW CAN I BE NOTIFIED OF UPCOMING EVENTS?

The easiest and most reliable way to be informed about all upcoming events is to subscribe to our newsletter (link is at the bottom of the page). I also recommend to become a member of both Discovering Prague Meetup and Facebook groups and to like our Facebook page.

 

 

HOW LONG DOES AN EVENT TYPICALLY LAST?

It varies from event to event. So far, it’s been anything from 3 hours to two days. The length of each event is always specified in its description.

 

 

AREN’T YOUR EVENTS TOO CROWDED? WHAT IS THE GROUP SIZE GOING TO BE?

It varies from event to event. Number of participants at some events is limited due to logistics or other reasons. Some events are open. For most walks, 20-30 people turn up, if the weather’s good it can reach up to 40-50. The maximum number of attendees at one event was 65. Bear in mind that while it can be a pain to introduce yourself over and over again, the advantage of a large group is that it gives you opportunity to connect with more people!

 

 

WHAT IS THE AVERAGE AGE OF PARTICIPANTS OF YOUR EVENTS?

Difficult to say as it varies from event to event. People of all ages turn up at our events. Don’t worry about being too young or too old! Our events are for adults over 18 years, however, you can attend most events with your children as well.

 

 

CAN I PROPOSE A TRIP OR AN EVENT?

Yes, please do! I cannot guarantee it will be organized as there are so many things to do and places to visit, but every idea and suggestion is appreciated!

 

 

CAN I CO-ORGANIZE EVENTS? WOULD I GET A FINANCIAL REWARD FOR DOING THAT?

I’m looking for colleagues who would co-organize and/or lead events. Get in touch, ideally in person at the nearest event! Depending on the nature of your contribution I’m prepared to give you a fair share of the profit. 

 

 

HOW CAN I GIVE FEEDBACK FOR A PARTICULAR EVENT?

We welcome constructive feedback in any form. Feel free to talk to us during events! If you like something during a particular event, don’t hesitate and pay the event organizer(s) a compliment! It’s the best encouragement you can give them. On the other hand, if you have a concern, talk to the event’s organizer or co-organizer as soon as he or she is available for a private chat. Please do it in a calm, matter of fact, manner to keep the event’s atmosphere positive.

If you want to share your feedback after the event, you can sent it to us by email on filip@www.discoveringprague.cz.

You can write a review on our meetup, facebook and tripadvisor page.

Discovery Pass

 

WHAT IS “DISCOVERY PASS”?

Discovery Pass is a loyalty card which gives you a 200 CZK discount on ten payments made on discoveringprague.cz. At the moment it is available in digital format only.

 

 

HOW CAN I BE SURE THAT I’LL HAVE THE OPPORTUNITY TO USE MY DISCOVERY PASS? IS THERE GOING TO BE 10 INTERESTING EVENTS?

I appreciate that it is a matter of trust. In 2015, we organized 28 events, in 2016 51 events and in 2017 already 64. The plan is to do many more events in the upcoming months and hopefully years! Besides, the Pass will pay for itself even if you use it only 4 times in 12 months. It can be used for multiple people as well e.g. you will get the cost of the Pass back when you attend just one event with your three friends!

 

 

DO I NEED TO SIGN UP FOR AN EVENT ONLINE EVEN IF IT IS FREE FOR DISCOVERY PASS HOLDERS?

Yes, you need to register in order to deduct one use/credit from your Discovery Pass.

 

 

CAN I TRANSFER ONE CREDIT OF MY DISCOVERY PASS TO SOMEONE ELSE? CAN I USE MORE THAN 1 CREDIT OF MY DISCOVERY PASS TO BOOK MYSELF AND SOME FRIENDS FOR A PARTICULAR EVENT?

Yes, you can easily do that. The discount is given per payment and it is transferable.  Just book each person in a separate transaction.

Payments

 

 

WHY SHOULD I PAY YOU FOR ORGANIZING EVENTS? WHAT ADDED VALUE DOES DISCOVERING PRAGUE OFFER?

There are several points to answer this question:

Planning – All my events are thoroughly planned. Walks and hikes are pre-walked to ensure that trails are interesting and safe. Third party events are co-organized with trusted and tested partners.

Convenience – For most events, you can just turn up when you fancy, you don’t have to commit days and weeks ahead. This is particularly great with theatre tickets as the most popular shows are often sold out weeks ahead. All planning is done for you!

Large reach – Discovering Prague is the largest meetup group in the Czech Republic. Besides that, our events are advertised through a variety of other channels. This ensures that people from all walks of life turn up and natural networking follows. We had business deals and relationships started at our events!

Learning – We constantly search for interesting places to visit and activities to do. Even if you don’t attend events, you get notified about interesting places, restaurants, cultural events, activities to do etc. etc. You can then go there by yourself or with your family and friends. You can try new activities in a safe environment where nobody will judge you or look down at you. For example we had people who learnt to ski at our trips! Last but not least, I am very passionate about the Czech history and culture and sharing it with you!

Discounts – Thanks to the size of the group, you can sometimes get a better deal on ticket prices and so on.

You support a good cause. All the funds collected are used for planning of more cool events and further development of Discovering Prague!

 

To sum it up, I strongly believe that Discovering Prague offers exceptionally good value for money!

 

Having said that, I appreciate that you might see it differently. It is up to you to decide whether the price is acceptable for you or not. Participating in any of our events is entirely your voluntary choice.

 

 

CAN I PAY FOR THE EVENTS ONLINE?

Yes, of course! You can pay by credit card, PayPal or bank transfer.

 

 

HOW SAFE IS TO PAY VIA DISCOVERINGPRAGUE.CZ?

For credit card payments, we use a secure online payment gateway provided by First Data which is one of the major worldwide providers of credit card processing services for small/large businesses and national financial institutions. All credit card transactions take place on their secure website. After finishing the payment you will be redirected back to our site.

You can also pay by PayPal which is a secure and convenient way of paying online. The only information you share with Discovering Prague is your email address.

Another option is to pay by a direct bank transfer to our bank account in Fio banka. The account number is 2101263853/2010. This is as safe as paying your utility bills. The processing time is up to 2 business days, depending on your bank.

 

 

DO YOU ACCEPT CASH PAYMENTS?

We do accept cash payments (usually collected at the beginning of the events) however, you will miss out on Discovery Pass Loyalty Discounts. You will also need to wait for a hand-written receipt which is a bummer.

Cancellations

 

WHAT HAPPENS IF AN EVENT IS CANCELLED?

If the event is cancelled by the organizer, your payment will be refunded in full.

 

 

CAN I CANCEL AFTER I HAVE BOOKED MYSELF FOR AN EVENT?

Of course you can. For more detailed info go to the Cancellations & Refunds Policy.

MORE QUESTIONS?

GET IN TOUCH!

Cheers, Filip